Effective Date: 28.01.2025
Last Updated: 02.09.2025
Company Name: Andreev Consulting LTD
Companies House Number: 14031987
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact Email: [email protected]
Website: https://newcoachingclients.com
Andreev Consulting LTD (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS, email, or other means. By using our website and services, you consent to the data practices described in this Privacy Policy.
We collect personal information that you voluntarily provide to us through our website forms, communications, and service interactions.
Contact Information: We collect your full name, email address, and phone number (mobile and/or landline) when you subscribe to our services, contact us, or opt in to receive communications from us.
Communication Data: We maintain records of messages you send us via contact forms, email, or SMS, as well as records of phone calls, consultations, feedback, reviews, and survey responses you provide.
Payment and Billing Information: When you make a purchase, we collect your billing address, payment method details (which are processed securely through third-party payment processors), and maintain transaction history and invoices for our records.
Business Information During Checkout: During the purchase process, you may optionally provide business information such as company name, job title, industry information, or specific business needs to help us better serve you. This information is collected only when you choose to provide it during checkout or service customization.
Website Usage Data: When you visit our website, we automatically collect certain technical information including your IP address and general location information, browser type and version, device information such as device type and operating system, pages visited and time spent on our website, the referring website or source that brought you to us, date and time of visits, and clickstream data showing how you interact with our website.
Analytics and Tracking: We use Google Analytics and similar tracking tools to collect website traffic patterns, user behavior and engagement metrics, performance statistics, and conversion tracking data to help us understand how our website is used and improve our services.
For our SMS services, we may collect mobile phone number and carrier information, message delivery status and timestamps, opt-in and opt-out records, and your communication preferences to ensure proper service delivery and compliance with messaging regulations.
For users in the European Union, we process your personal information based on consent for marketing communications and non-essential cookies, contract performance for providing services you’ve requested, legitimate interests for business operations, analytics, and service improvement, and legal obligation for compliance with applicable laws and regulations.
We only send SMS messages to numbers that have explicitly opted in to receive them. Our SMS messages include transactional notifications (such as appointment reminders, payment notifications, and service updates) as well as promotional or marketing messages (such as special offers, business tips, and marketing content). Promotional SMS are only sent to users who have explicitly consented to receive such communications. You can opt out of any SMS communications at any time by texting “STOP” to any message you receive from us.
5.2 SMS Data Retention
We retain SMS communication records for up to 12 months for customer service and compliance purposes. Opt-out requests are processed immediately and permanently recorded in our systems. Message delivery logs are kept for technical troubleshooting and carrier compliance requirements.
We do not sell, rent, or share your mobile phone number with third parties for marketing purposes. SMS data may be shared with our messaging service providers solely for message delivery purposes. We may share SMS data when required by law or to protect our legal rights and interests
We maintain separate email lists for different types of communications to ensure you only receive content relevant to your interests. You can subscribe to our newsletter and marketing emails through opt-in forms on our website. All marketing emails include clear unsubscribe options that allow you to remove yourself from our mailing lists. We honor unsubscribe requests within 10 business days of receiving them.
Newsletter emails may be sent weekly or bi-weekly depending on available content and business updates. Service-related emails are sent as needed to provide important account information or respond to your inquiries. We do not send spam or purchase email lists from third parties, ensuring that all recipients have voluntarily provided their contact information.
We may share your information with trusted third-party service providers who assist us in operating our business. These include payment processing services such as Stripe or PayPal for secure handling of financial transactions, email marketing services such as Mailchimp or ConvertKit for newsletter delivery, SMS messaging services such as Twilio or Bandwidth for text message delivery, website analytics services like Google Analytics for understanding website usage, and cloud storage and hosting services for data management and website operations. These providers process data on our behalf under strict contractual obligations. Text messaging originator opt-in data and consent is not shared with any third parties, excluding aggregators and providers of the text message services.
We may disclose your information when required to comply with legal obligations, court orders, or government requests, protect our rights, property, or safety, or that of our users, investigate fraud, security breaches, or violations of our Terms of Service, or enforce our agreements and policies.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
We want to be clear about practices we do not engage in. We do not sell your personal information to third parties, rent or lease your contact information to other companies, share your data with advertising networks for targeted advertising purposes, or use retargeting or Facebook/social media pixels to track your online activity.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure servers and databases with restricted access, access controls and authentication systems to limit who can view your information, regular security audits and updates to maintain protection standards, and employee training on data protection to ensure proper handling of your information.
In the unlikely event of a data breach affecting your personal information, we will notify affected users within 72 hours when feasible, report the breach to relevant authorities as required by law, take immediate steps to contain and remedy the breach, and provide guidance on protective measures you can take to safeguard your information.
You have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information subject to legal retention requirements, object to certain types of processing, and withdraw consent for marketing communications at any time.
If you are located in the European Union, you have additional rights under GDPR including the right to data portability, the right to restrict processing of your information, the right to object to automated decision-making, and the right to lodge a complaint with supervisory authorities if you believe we have not handled your data appropriately.
To exercise any of these rights, please contact us at [email protected] with the subject line “Privacy Rights Request” and include your full name, email address, and specific request details. We will respond to your request within 30 days of receiving it.
We use essential cookies that are required for website functionality, analytics cookies through Google Analytics for website usage statistics, and preference cookies to remember your settings and preferences during your visits to our website.
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
We use Google Analytics with IP anonymization enabled to understand how visitors use our website.
We do not use Facebook Pixel or other social media tracking technologies, retargeting or remarketing cookies, or third-party advertising networks for tracking purposes.
Your information may be processed and stored in the United Kingdom as our primary location, the European Union for backup and cloud services, and the United States where some of our third-party service providers operate their systems.
For transfers outside the UK and EU, we ensure appropriate safeguards through Standard Contractual Clauses, adequacy decisions by relevant authorities, and certified service providers with appropriate data protection measures in place
We retain customer account data while your account is active plus 7 years for legal and tax purposes, SMS communications for 12 months for customer service and compliance, email communications until you unsubscribe or request deletion, website analytics data for 26 months following Google Analytics default settings, and payment records for 7 years for accounting and tax compliance requirements.
When retention periods expire or upon your request, we securely delete your information unless longer retention is required by law.
Our services are restricted to users who are 18 years of age or older. We do not provide services to, or knowingly collect personal information from, anyone under the age of 18. If we become aware that we have collected information from someone under 18, we will delete it immediately. By using our services or providing your information, you confirm that you are at least 18 years old.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website, update the “Last Updated” date at the top of this document, notify you via email or SMS for material changes, and consider your continued use of our services after changes as acceptance of the modified policy.
For questions about this Privacy Policy or our privacy practices, please contact us:
Andreev Consulting LTD
Companies House Number: 14031987
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: [email protected]
Subject Line for Privacy Inquiries: “Privacy Policy Question”
If you are located in the European Union and have concerns about our data processing practices, you may contact the UK Information Commissioner’s Office (ICO) at their website https://ico.org.uk, by phone at 0303 123 1113, or by mail at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF